Job Description

** Must have wireless MVNO experience

This key role would be responsible for coordinating and tracking multiple team projects in support of XM Network Engineering and Performance organization.

The projects can be of various degrees of complexity and will include coordination of numerous groups and departments, critical thinking and problem solving. Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Core Responsibilities:

Understands the scope of technical programs as defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and initiatives effectively.

Builds program plans and program record. Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Identifies and manages program critical paths.

Facilitates the development of key goals, objectives and success criteria for the program using specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Supports the budget and resource forecasting exercises.

Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Escalates early to appropriate levels.

Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs while developing resolutions to complex problems that require the frequent use of creativity. Ensures proper documentation.

Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Develops resolutions to complex problems that require the frequent use of creativity. Oversees the team as they plan, track and execute project plans from start to completion.

Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to technical program parameters and works with management to ensure appropriate processes and communications are followed.

Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Requirements:

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Skills:

Communication, Stakeholder Management, Task Management, Wireless Technologies, Work Planning

Job Tags

Similar Jobs