User Experience Researcher Job at Swoon, Chicago, IL

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  • Swoon
  • Chicago, IL

Job Description

CLIENT : Global Industry Leader & Fortune 500 Company

TYPE : Contract

LENGTH : 12mos + potential to extend or convert

LOCATION : Hybrid - Chicago, IL

RATE : ~$61ph W2 + Benefits / $66ph C2C / Self-Corp

*must have portfolio included with submission

Role Overview :

A global leader in the digital products space is seeking an experienced UX Researcher to support an Advanced Troubleshooting program and broader digital product portfolio . This fully remote role will involve conducting user research to influence design decisions, working with cross-functional teams, and contributing to the creation of seamless, user-centered experiences.

Key Responsibilities :

  • Lead user research efforts across multiple product lines, including gathering and analyzing data through lab studies , ethnography , surveys , and customer feedback .
  • Collaborate with Designers , Product Managers , and Engineers to identify and prioritize research opportunities in a fast-paced, evolving environment.
  • Synthesize research findings into actionable insights, creating executive summaries , journey maps , personas , and user flows .
  • Advocate for user-centered design practices, ensuring insights drive the development of intuitive and impactful digital experiences.

Why This Role?

  • Work on complex digital products : Gain exposure to challenging projects that influence the user experience of enterprise-level applications and solutions.
  • Professional development : Work alongside industry leaders in UX research and design, gaining valuable experience in a globally recognized, forward-thinking organization.
  • Impact : Directly shape products that serve millions of users worldwide, contributing to a seamless and effective user experience.

Candidate Requirements :

Education & Experience :

  • Bachelor’s Degree in a related field.
  • 8+ years of experience in UX Research or similar roles, with proven expertise in both qualitative and quantitative research methods.

Technical Skills (Required):

  • 5+ years of hands-on experience in user research , including conducting unmoderated interviews .
  • Experience working on complex digital applications such as eCommerce or enterprise management software .
  • Proven ability to synthesize user data and present insights to multi-level stakeholders .
  • Familiarity with tools like UserTesting , Miro , Dovetail , Airtable , and other research platforms.

Soft Skills (Required):

  • Strong communication and collaboration skills, with the ability to influence design practices across teams.
  • Proactive problem-solving mindset, with the ability to provide actionable recommendations.
  • Strong interpersonal skills and the ability to work effectively in a cross-functional team .

Work Environment :

  • Fully remote position with a human-centered design focus.
  • Collaborate with a team of UX researchers and interact with stakeholders from around the globe.

Apply Today :

If you’re passionate about UX research and want to contribute to innovative digital products , this is your opportunity! Join a forward-thinking company, collaborate with talented teams, and shape the future of user experiences.

Job Tags

Contract work, Remote work, Worldwide,

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