The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA’s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities. Principle Duties and Responsibilities include conducting accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis; accurate optioning of vehicles during assessments and CarMax inventory; performing quality and timely imaging of Retail and Wholesale vehicles for CarMax websites; completing vehicle secures, including reading and verifying appraisal entry information for any discrepancies; completing vehicle walkarounds including communicating information accurately and in a timely manner; assisting Merchandising Department with maintaining inventory and executing customer transfers; completing final condition verifications on inventory acquired through online customer channels; assisting in the preparation and operation of the wholesale auction; partnering with Inventory and Sales Departments to conduct lot merchandising, as needed; assisting the Merchandising Department with various other projects and office duties, as needed; assisting with on-boarding of new associates; completing assigned tasks independently and following up after completion. Job Specifications include delivering exceptional customer service and working with other departments to create Iconic Customer experiences; ability to follow detailed, standardized processes to complete work; reading, interpreting, and transcribing data to maintain accurate records; multi-tasking in a high energy, fast-pace work environment; speaking and listening effectively when dealing with internal and external customers; functioning effectively within other departments in a team-oriented environment; successfully completing all required Workday training; and possessing a valid driver’s license. Working Conditions include walking, bending, kneeling or standing for extended periods of time; ability to work outdoors or in any inclement weather environment for several hours; flexible work hours with shifts that may include nights, weekends, holidays; requiring CarMax work clothing to be worn when working in the store; adhering to all CarMax policies including Attendance, Proper Recording of Time, Asset Protection, EH&S, and Standards of Professional Appearance; primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.
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