Job Description

Job Description

Job Description

Company Description

Rockville Road Animal Hospital is a well-established, progressive, fast paced 2 doctor small animal general practice with lots of growth potential located just 5 minutes away from I-465, the beltway circling Indianapolis. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full-body x-ray, and dental radiology, and more.

Rockville Road Animal Hospital is in Indianapolis, known for being one of the most affordable big cities in the country offering a diverse population, ample indoor and outdoor entertainment options, and sports including the NBA, NFL, Indy Car racing and more! The proximity to I-465 and several other major highways, allows for easy commute to almost anywhere in Indiana. Whether you choose to live in downtown Indy or one of the surrounding suburbs you will find outstanding schools and plenty to do, making it an ideal place to raise a family! Popular activities include hiking, biking, concerts and festivals, sporting events including the Indianapolis 500, visiting museums (including the world’s largest Children’s Museum), and the theater. Indianapolis is a wonderful place to enjoy a healthy and active work-life balance.

To learn more about us click here. 

What we’re looking for...

A Veterinary Practice Manager who is passionate about serving those who love pets through advanced administration expertise with the superpower of attention to detail! This person has a keen ability to communicate with both pet parents and veterinary staff and thrives in environments where multi-tasking is the key to success.

What will you do?...

• Provide informal recommendations to the veterinary regional manager on staffing needs, advancement, re-assignments, work hours, or other status changes affecting receptionists.
• Lead on-the-job training to develop employee skills, give performance feedback, discuss corrective measures, and prepare appraisals.
• Recruit, hire, and onboard staff who fit the hospital's culture and needs and terminate those who don't meet guidelines or protocols. This includes managing job descriptions and helping set salaries.
• Promote the hospital to potential clients and the veterinary community by attending relevant local and regional events.
• Address and resolve informal employee complaints, explain hospital policies and procedures, and maintain effective communication between staff and management.
• Work collaboratively with all team members, supporting the hospital, doctors, and practice philosophy.
• Maintain accurate patient records, including the proper sequence of orders for tests, treatments, diet, and activities.
• Understand common veterinary terminology (e.g., anatomy, physiology, diseases, tests) to ensure accurate record-keeping.
• Communicate with pet owners, addressing and resolving complaints promptly.
• Exhibit strong leadership and client service skills, including creating work schedules, managing office staff, and demonstrating the ability to guide and motivate a team.
• Establish and maintain an inventory control system to ensure adequate supplies, monitoring product quantities, quality, and price points. Handle controlled drugs and manage equipment returns as needed.
• Answer phone calls politely and professionally and ensure unbiased judgment in handling personnel issues and disciplinary actions.

Qualifications:

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• knowledgeable in veterinary medicine terminology and how to run a veterinary hospital 
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit  

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