Job Description

Job Description

An Assistant Marketing Manager improves department growth through the development of new program and innovative training methods while streamlining effective tour booking processes during phone bookings and in person contact.

What will I be doing?

• Manage and direct the activities of the LM team’s, in support of the Marketing Manager, to obtain maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as directed by the Manager/Director.
• Recruits and interviews potential new Team Members and participates in new hire training and mentoring
• Proactively seeks and schedules ongoing workshops and training sessions to support maximum production, team building, and culture
• Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
• Participates and leads in department meetings, training sessions, and other meetings required
• Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
• Regularly advises Manager of any relevant information in regards business needs and/or Team Members
• Partners with Marketing Leader to ensure accurate documentation of all Team Member issues within Marketing.
• Partners with Marketing Manager to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
• Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
• Effectively manages schedule and PTO requests to achieve department requirements
• Verifies Policies/Procedures and Training Manuals are updated as desired by Manager/Director.
• Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
• Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
• Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
• Regularly supervises marketing rep’s presentations and all customer interactions
• Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at each location in event of call outs/shift changes
• Anticipates challenges and proactively problem solves with Management to mitigate effects on production
• Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well

Qualifications - External

What are we looking for?

• Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues.
• Proficiency with Microsoft Word, Excel and Outlook.
• Excel with interpersonal skills, oral and written communication skills.
• Strong organizational skills to run multiple duties in a fast-paced work environment.
• High school diploma or equivalent
• Ability to work a flexible schedule to include evenings and weekends.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• At least 3 years of branded timeshare Marketing experience
• At least 2 years of supervisory/managerial experience
• Strong ability to recruit, train and motivate Marketing professionals
• Consistent track record of success in field Marketing
• Ability to maintain a flexible and variable schedule, including evenings, weekends, and holidays based on business needs.
• Proficient in Microsoft Office

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

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