Customer Success Manager Job at Futran Tech Solutions Pvt. Ltd., Pennsylvania

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  • Futran Tech Solutions Pvt. Ltd.
  • Pennsylvania

Job Description

Working within the Americas Customer Organization and reporting to the Sr. Manager of Customer Success & Aftermarket, the primary goal of the Customer Success Manager - Automotive is to drive adoption and usage of HERE's core product - the map. Working closely with the account executive and depending on the OEM, the Customer Success Manager may:

  • Meet with product planning and/or cross-carline to discuss adding navigation systems to more vehicles or trims
  • Meet with floor planning to discuss putting more navigation-enabled vehicles on the dealer floor
  • Co-create basic economic models to develop compelling business cases for adoption
  • Meet with dealer education team to discuss adding navigation systems to the dealer curriculum
  • Co-create and deliver dealer education

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