Job Description
Benefits:
401(k)
401(k) matching
Job Title: Long Term Care Ombudsman Program-QC Analyst /Data Entry
Location: Pensacola, FL
Responsibilities:
- Answering phones and maintain phone log
- Enters complaint, case, and assessment information in web-based documentation system
- Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
- Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
- Imputing data into RTC Data Base
- Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
- Investigates and resolves long-term care facility residents' complaints
- Identifies significant individual and systemic problems affecting residents
- Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
- Conduct facility on-site assessments
- Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours
Required Skills and Experience Language Proficiency : Ability to speak and understand English.
Communication : Strong verbal and written communication skills.
Investigative Skills : Knowledge of basic investigative techniques and the ability to write investigative reports (1 year).
Ability to investigate, analyze, and resolve complaints (1 year).
Knowledge : Understanding of the rules governing Ombudsman investigations and assessments (1 year).
Technical Skills : Strong data entry and typing skills (1 year).
Customer Service : Experience responding to customer complaints (1 year).
Highly Desired Skills and Experience Familiarity with long-term care facilities.
Experience using RTC database.
Experience working with the elder population.
Compensation: $17.00 per hour
About Us
We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions. Inteletech Global Inc.
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