Job Description

Ops Manager

The "Ops Manager" manages the operations and personnel for locations with approximately 200 plus truck units. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!

Shop Location: Springfield, OR

Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions:

• Operations Management: Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Labor Management: Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel.
• Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
• Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
• Asset Management: Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
• Quality Management: Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.

Additional Responsibilities: Performs other duties as assigned.

Skills and Abilities:

• Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work.
• Understanding of labor, financial operating, quality, safety and asset processes and related metrics.
• Strong sense of personal accountability and a proven track record of achieving desired results.
• Ability to communicate effectively both verbally and in writing.
• Proficient in basic computer skills and in a Microsoft Office environment.
• Ability to work with reporting systems to pull data for analysis and decision making (preferred).
• Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record.
• Experience using Microsoft word and excel intermediate preferred.
• Experience with Fleet Management Software preferred.
• Maintenance and Technical experience in a shop environment preferred.

Qualifications:

• H.S. diploma/GED required.
• Associate's degree preferred.
• Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role. required.
• Three (3) years or more supervisory experience. required.
• Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics. required.

Travel: 1-10%

Safety Sensitive Non-Regulated Tech DOT Regulated: No

Job Category: Maintenance

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried Minimum Pay Range: $83K Maximum Pay Range: $83K

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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