Job Description

Job Description

Job Description

We seek a dedicated and enthusiastic service-oriented individual to deliver exceptional and prompt services to our valued customers. We seek someone with expertise in IT Helpdesk operations who can assist remotely and on-site and address issues related to Windows desktops, Internet connectivity, email, Microsoft Office 365, iOS, routers, printers, Wi-Fi, and more. The Help Desk Technician will utilize a Helpdesk system to log tickets, track resolutions, and effectively handle customer inquiries while resolving non-technical regional help desk requests as needed.

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Key Responsibilities:

• Assessed computer equipment and reviewed user requirements based on order sheets to prepare computers for delivery.
• Assist in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives at the customer's location.
• Load specified software packages onto computers, including operating systems, Microsoft Office Suite, and virus protection software.
• Respond to IT support tickets and inquiries in a timely and professional manner.
• Diagnose and resolve hardware, software, and network issues for end users.
• Install, configure, and maintain computer systems and software.
• Provide technical assistance and support for printers, scanners, and other peripheral devices.
• Collaborate with other IT team members to troubleshoot complex technical problems.
• Escalate unresolved issues to the appropriate IT personnel or vendor.
• Maintain accurate records of all help desk interactions and resolutions.
• Assist with user account management and password resets.
• Address client inquiries in person, via email, or over the phone, providing support and diagnosing system hardware, software, and operator issues.
• Travel within a 200-mile radius of San Diego County is required if necessary. The job involves fieldwork; if necessary, travel between sites is expected most days.
• Handle customer calls, troubleshoot IT issues, and document support tickets.
• Ability to lift objects weighing up to 50 pounds.

Qualifications:

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year experience in hands-on Helpdesk with over 100 computers\users.
• New graduates with a technology or cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Candidates must reside within a maximum 30-minute commute to San Diego, CA.
• Eligible candidates will be subject to a background verification process.
• Excellent written and verbal communication skills and professional demeanor when interacting with clients.
• Maintain a clean and presentable appearance.
• A valid driver's license and a clean driving record are mandatory.
• Reliable transportation is essential.
• Ability to produce precise, concise, accurate documentation, notes, and reports.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.

We are eagerly anticipating the opportunity to meet you.

Thank you.

Ciprus Consulting is a professional IT services firm that caters to medium to large-sized organizations with a special focus on healthcare, non-profit, financial services, and education sectors. Our approach involves providing clients with an assigned dedicated IT team that manages and monitors their IT operations, freeing them from the burden of managing their own IT.

Company Description

Ciprus Consulting is a professional IT services firm that caters to medium to large-sized organizations with a special focus on healthcare, non-profit, financial services, and education sectors. Our approach involves providing clients with an assigned dedicated IT team that manages and monitors their IT operations, freeing them from the burden of managing their own IT.\r\n\r\n

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