Job Description

G'day!

We are  ServiceRocket 🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty-plus years and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with a world-class group of experts to execute meaningful projects.

- Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment.

- ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters.

Visit our  website to learn more and become a part of our Rocketeer Nation.

This contractor opportunity is for a skilled Site Reliability Engineer (SRE) who will actively work to improve the performance and reliability of our customers' Jira Data Center instance, as well as address root causes of incidents and reduce incident rates.

Work hours will be 9 am to 5 pm Pacific Time.

What you’ll be doing 💪

- Monitor application and infrastructure health using Datadog to ensure optimal performance, availability, and reliability.

- Conduct web application performance investigations and implement tuning measures to optimize Jira and Confluence responsiveness and throughput.

- Install, configure, and upgrade Jira and Confluence Data Center applications and related components.

- Design, deploy, and maintain the infrastructure for Atlassian Jira and Confluence Data Center deployments tailored to IT industry requirements.

- Perform regular maintenance, including backups, patching, and capacity planning to maintain system integrity.

- Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization.

- Collaborate with IT teams, developers, and DevOps to implement best practices for deployment, integration, and operations.

- Enforce security best practices, manage user access, and ensure compliance with internal and external IT policies.

- Document system architecture, integration points, operational procedures, and incident resolutions.

- Analyze performance metrics and recommend optimizations to improve system scalability and efficiency.

- Stay updated on Atlassian product updates, integration tools, IT industry trends, and monitoring tool enhancements.

What you’ll bring to the table 🧑‍💻

- Proven experience in managing Site Reliability Engineering

- Experience working in large-scale enterprise environments

- Experience working with Atlassian Jira and Confluence Data Center environments in IT organizations.

- Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations.

- Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications and systems.

- Proficient with Linux/Windows server environments and virtualization platforms.

- Experience managing databases supporting Atlassian applications (PostgreSQL, MySQL, or Oracle).

- Hands-on experience with Datadog for monitoring application and server performance, including web application performance investigation and tuning.

- Excellent communication skills and ability to work effectively within cross-functional IT teams.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the selection team and the executive of the area.

Become a Crew Member. Join us in enabling global companies to take off.

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.

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